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14th EDITION

CX

TRANSFORMATION
SUMMIT

21 JUNE 2023

The Mövenpick Nairobi

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ASSOCIATION PARTNERS

Empowering
Organizations to be

Customer centric

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The Experience Economy is fundamentally changing how organizations are marketing, acquiring and influencing buyers and engaging throughout their lifecycle. Experience trumps everything else. The most successful companies will be those that capitalize on this opportunity to differentiate, embracing the latest in technology to put their customer at the center of everything they do.

While attention to CX has been paid, organizations are also focusing on BX(brand experience) which has taken highest business imperative. Organizations now want to be future ready in order to adapt and be fluid in their CX approach, along with innovation mindset, human-centered design with the latest engineering principles and technologies.

Join the CX Transformation Summit where we will discuss how companies can be future ready in a new era of CX and deploy effective strategies while overcoming challenges that will help you stay ahead of the competition and take your organization to the next level.

Meet the Speakers

James Muiruri

CXS™️ | Assistant Vice President Patient Experience

LifeCare Kenya

Seema Dhanani-DeSouza

Group Customer Experience Director

Equity Bank Limited

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

Rosebella Abok

Global Head of Customer Experience

ENGIE Energy Access (Africa)

Maureen Anduro Omwanda

Group Customer Experience Manager

Rak Media Group

Wavi Mungala

Board Member

ICX Kenya

Sheila Bundi

CXSTM | Group Head of Customer Experience

APA Insurance Limited

Ruth Wanyange

Head of Sales and Marketing

Pullova Technologies Inc

Sponsors

Association Partners

Lead Sponsor

Strategic CX Partner

Conversational Experiences Cloud Partner

Gold Sponsor

Bronze Sponsor

Join these
brands

CX Transformation Summit has been the most preferred partner to the top CX Solution providers around the world. Don't miss this brand presence opportunity at one of the most impactful Customer experience meeting place

What our Attendees say

Register your interest

FOR SPEAKING & SPONSORSHIP

Mohamed Sarfaraz

[email protected] +91 7259298786

FOR DELEGATE

Shabnam Shanaz

[email protected]